NY999 Privacy Policy

1 Who We Are

NY999 is an online entertainment platform operating at ny999.pro, providing casino games, live casino, bingo, sports betting and related services to players in Pakistan. For the purposes of this Privacy Policy, "NY999", "we", "us" and "our" refer to the platform operator responsible for data processing.

This Privacy Policy applies to all personal data collected when you visit the NY999 website, create and use an account, make deposits or withdrawals, contact support, or use the NY999 mobile app. It applies to both registered players and visitors who browse the platform without creating an account.

2 Personal Data We Collect

NY999 collects personal data through a number of routes. The categories and specific data points collected depend on how you interact with the platform.

2.1 Registration Data

When you create an NY999 account, we collect: your full legal name, date of birth, email address, mobile number, country of residence (Pakistan) and a username and password of your choosing.

2.2 Identity Verification (KYC) Data

Before your first withdrawal is processed, we require identity verification. KYC data collected includes: a copy of your CNIC (front and back), and in some cases proof of your registered payment method — for example, a screenshot showing your JazzCash or Easypaisa account mobile number matches the number on your NY999 account.

2.3 Transaction Data

Every deposit and withdrawal generates a transaction record. Transaction data includes: payment method used (JazzCash, Easypaisa, Raast, bank transfer, card), transaction amount in PKR, transaction date and time, and transaction reference numbers.

2.4 Gaming Activity Data

We record gameplay activity associated with your account, including: games played, bet amounts, session durations, win and loss records, and bonus usage history. This data is used for account management, dispute resolution and responsible gaming monitoring.

2.5 Technical and Device Data

When you access NY999 via browser or app, we automatically collect: IP address, device type and operating system, browser type and version, screen resolution, referring URL, pages visited and time spent on each page. This data is collected via cookies and standard web analytics.

2.6 Support Communications

If you contact NY999 support via live chat or email, we retain a record of the conversation, including any attachments, for account management and dispute resolution purposes.

3 How We Use Your Personal Data

NY999 uses personal data for the following purposes:

• Account management – Creating, maintaining and securing your NY999 account.
• Payment processing – Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card.
• Identity verification – Completing KYC checks before withdrawal processing to verify your identity and payment method ownership.
• Fraud prevention and security – Detecting and preventing fraudulent activity, multi-accounting, money laundering and other prohibited conduct.
• Responsible gaming monitoring – Monitoring gaming activity to identify patterns that may indicate problem gambling and to support the responsible gaming tools available in your account.
• Platform improvement – Analysing usage patterns through aggregated analytics data to improve the platform, game selection and user experience.
• Customer support – Responding to inquiries, resolving disputes and processing account requests.
• Promotions and communications – Sending promotional offers, bonus notifications and important account communications. You can opt out of marketing communications at any time through your account settings.

4 Legal Basis for Processing

NY999 processes personal data under the following legal bases:

• Contract performance – Processing necessary to deliver the services described in the Terms and Conditions, including account management and payment processing.
• Legal obligation – Processing required by applicable laws, including identity verification obligations and financial record-keeping requirements.
• Legitimate interests – Processing carried out for fraud prevention, platform security and abuse detection, where those interests are not overridden by your rights and interests.
• Consent – Processing for optional purposes such as marketing communications, where you have given explicit consent. Consent can be withdrawn at any time through your account settings without affecting the lawfulness of prior processing.

5 Who We Share Your Data With

NY999 does not sell, rent or trade personal data to third parties for their own marketing or commercial purposes. Data is shared only in the following circumstances and only to the extent necessary:

5.1 Payment Processors

To process your PKR deposits and withdrawals, relevant transaction data is shared with your chosen payment provider — JazzCash, Easypaisa, Raast, your bank or your card network. These providers process data under their own privacy policies and applicable financial regulations.

5.2 Identity Verification Partners

KYC document processing may involve third-party identity verification services. These partners are contractually required to process data only for the specific purpose of completing your identity check and to maintain appropriate data security standards.

5.3 Game Providers

Game providers whose titles are available on NY999 may receive aggregated or anonymised gameplay data for technical support and game performance monitoring. No personally identifiable information is shared with game providers beyond what is technically necessary for game function.

5.4 Legal and Regulatory Requirements

NY999 may disclose personal data if required to do so by law, court order or other legal process. Where permissible, we will notify you of such a requirement before disclosing.

6 Data Retention

NY999 retains personal data for as long as your account is active and for a period following account closure. The specific retention periods for different data categories are as follows:

• Account and registration data – Retained for the lifetime of your account and for five years after account closure, to comply with financial record-keeping obligations and to handle any post-closure disputes.
• KYC documents – Retained for five years after account closure, or longer where required by applicable law.
• Transaction records – Retained for seven years for financial audit and legal compliance purposes.
• Gaming activity logs – Retained for three years after the last recorded activity on the account.
• Support communications – Retained for three years from the date of the communication, unless related to an ongoing dispute.
• Technical and device data – Retained for up to 13 months for analytics purposes, then aggregated and anonymised.

When data is no longer required for its original purpose and is not subject to a legal retention obligation, it is deleted or anonymised securely.

7 Data Security

NY999 applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the platform.
• Hashed storage of account passwords — platform staff cannot retrieve your actual password.
• Access controls limiting internal access to personal data to staff who require it for their specific role.
• Logging and monitoring of access to systems that process personal data.
• Regular security reviews and updates to platform infrastructure.

No system is completely immune to security incidents. In the event of a data breach that poses a material risk to players, NY999 will notify affected players and take appropriate remediation steps as quickly as possible.

You can contribute to account security by using a strong, unique password for your NY999 account, not sharing your credentials with anyone and logging out on shared devices after each session.

8 Cookies and Tracking Technologies

NY999 uses cookies and similar tracking technologies on the website and in the app. Cookies are small text files placed on your device that help the platform function and provide usage insights.

8.1 Essential Cookies

These cookies are required for the platform to function. They handle session management, keep you logged in during your session, and enable core security features. Essential cookies cannot be disabled without breaking platform functionality.

8.2 Analytics Cookies

NY999 uses analytics cookies to understand how players navigate and use the platform. This helps us identify which pages and features are most used, where players encounter difficulties and how the platform can be improved. Analytics data is processed in aggregated form and does not identify individual users.

8.3 Preference Cookies

Preference cookies remember your platform settings — such as your language preference and display settings — so you don't have to set them again on each visit.

8.4 Managing Cookies

You can manage non-essential cookies through your browser settings. Most modern browsers allow you to view, block or delete cookies on a per-site basis. Note that blocking essential cookies will affect platform functionality, including the ability to stay logged in. On mobile, app-level tracking preferences can be managed through your device's privacy settings.

9 Your Data Rights

As a registered player, you have a number of rights in relation to your personal data. These rights are described below along with how to exercise them.